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Support Group Supervisor
Компания: SysIQ UA город: Киев
We are looking for an experienced (no less than 3 years) Support Group Supervisor.
Requirements:
Age: 30+
Higher education
Technical knowledge and skills:
User’s and Administrative skills working with UNIX and UNIX-like OS (Sloaris 8 и 9, Linux SuSE и RedHat), programming skills on shell or/and Perl, general understanding of principles of the structure and maintenance of network services; basic knowledge of HTML, SQL (minimum on the level of subqueries) and XML, understanding of general principles of relational DB, interaction of DB and applications, user’s and administrative skills working with Microsoft operating systems.
Specific Skills: no less than 2 years experience in managing the group of personnel (5 + persons).
Work Experience: no less than 3 years
Level of English-good enough for correspondence and negotiations via e-mail and chat, reading of technical documentation.
Personality characteristics: honesty and conscientiousness, positive psychological orientation, fast-learner, practical skills of analysis and application of new information, sociability, ability to work both in team and independently.
Absence of bad habits is welcomed.
Working responsibilities of Helpdesk Supervisor:
1. Full participation in work of the group as a Support Engineer Level 2.
2. Diligent completion of official duties of Support Engineer Level 2;
3. Maintenance of team labor discipline
4. Quick and effective resolution of work incidents
5. Thorough preparation of information in case of a problem escalation
6. Thorough preparation of information transfer between shifts
7. Skilful and reliable preparation of report of the work done
8. New knowledge and skills development
9. Constant improvement of the knowledge of hardware-software systems used by the company
10. Search and information processing for getting new knowledge, interaction with the specialists of the company for simplification and acceleration of the learning process
11. Exchange of information with colleagues (writing new documentation, revision and improvement of the existing documents, application of any other forms of information exchange)
12. Cooperation with trainees, training and assistance
13. Basic on-boarding for new group members
14. Control and analysis of the activities of the beginners
15. Competent and reliable estimation of knowledge and skills of trainees
16. Interaction with the colleagues and management to improve the group processes and procedures
17. Critical review of the group work activities
18. Research, description, and elimination of existing problems
19. Active implementation of new processes, instructions and procedures
Participation in administrative group management:
1. Making, controlling, and analyzing the shift schedules
2. Preparation of work schedules, coordinated with the colleagues and management
3. Control of compliance with the prepared schedules
4. Changing the schedules if necessary, efficient notification of the colleagues and management of the changes made
5. Precise calculation and control of the time, worked by each member of the group, preparation of the information for the accounting department
6. Regular work on controlling the preparation of the personnel
7. Control of the level of knowledge and skills of the members of the group
8. Timely informing of the management of the progress/ problems in preparation of the personnel of the group both in general and by name
9. Assistance and support of the colleagues in case of appearance of any problems with learning process
10. Control of the condition, support, changes and improvement of the working equipment of the group members
11. Active assistance and participation in the recruitment process
12. Reviews and assessment of candidates profiles
13. Interviewing and testing of the candidates.
14. Making decisions of appropriateness of further process with the candidates
Short business trips to the United States are possible.
We are offering a competitive salary + social package (medical insurance and benefits).
Please, submit your resume using the following link (attachments only in rtf format):
http://www.sysiq.com/index.php?option=com_candidates&Itemid=114
Alternatively, you can send your resume having «SG» in subject field to hr@sysiq.com
If we are interested in your candidacy, we will contact you.
Опубликовано 19-01-2010
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Просмотров: 415